Frequently Asked Questions
Your guide to shopping the latest K-Fashion trends at SeoulSeoul.
Where does SeoulSeoul ship from?
All our orders are curated and shipped directly from our logistics center in Seoul, South Korea, ensuring you receive authentic K-fashion pieces.
How do I determine my size for Korean fashion?
Korean sizing can run smaller than US or EU standards. We provide a detailed size chart with exact measurements in centimeters for every product page to help you find the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that international return shipping costs are the responsibility of the customer unless the item is defective.
How long will it take to receive my order?
Standard international shipping typically takes 7-14 business days. Express shipping options are available at checkout for delivery within 3-5 business days.
Are customs duties and taxes included in the price?
Prices listed do not include import duties or VAT. Depending on your country's regulations, you may be required to pay these fees upon the arrival of your package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.